top of page
Lotus Flower

FAQ

  • Are we accepting new patients?
    Yes, our practice is currently accepting new patients.
  • What insurance do we accept?
    We accept most major health insurance, including Anthem Blue Cross, Aetna, Cigna (Evernorth), Medicare, HealthNet, and Optum. Due to the number of various insurance plans, we do suggest that you contact your insurance company to confirm that our practice participates in your insurance plan and that you are aware of your benefits (deductible, copay and number of visits allowed).
  • Office Information
    We are utilizing HIPAA-Compliant Telehealth for our current/existing patients treatment plans. Practice standards require all patients receiving medication to be evaluated, at minimum, every three months.
  • Who can help me with scheduling appointments?
    Judy Mendoza is the primary contact to schedule my appointments, handle any insurance related matters and to answer any questions about our services.
  • How do I change a scheduled an appointment?
    Because appointment hours are reserved for you, we would appreciate being notified of any changes to your schedule that may affect your appointment. If you need to reschedule your appointment, we kindly ask for 24 business hours (1 business day) advance notice so we can accommodate other Patients on our waiting list. If appointments are not canceled 24 hours in advance or you do not show up, you will be automatically charged the full fee for the missed session. This fee will not be billed to your insurance company and is payable prior to scheduling any future visits. Appointments can be changed by calling us at (916) 747-2346. LATE ARRIVALS: If you are late for your session, you will only be seen for the remainder of the time left in your appointment time slot. Since you will nevertheless be charged for the full amount of the session, it is to your advantage to be on time for all sessions. Should you arrive more than 15 minutes late for a medication/therapy visit, you will be asked to reschedule so that an appropriate amount of time and attention may be devoted to your care. You will still be responsible for payment of the missed session.
  • How do you fill Prescription Refill Requests?
    Please contact your pharmacy for all refill requests at least one week prior to running out of your medication. This is to ensure that the pharmacy has your medication available,and a prior authorization is completed (if needed). Please do not wait until you are out of medication to request refills or an appointment - we will need at least 48 business hours (2 business days) to refill any prescriptions and we cannot guarantee an appointment will be available immediately. We are not obligated to refill any controlled medications if appointments are missed and/or not made accordingly. If any controlled medications are lost, or stolen we are not obligated to refill those until the next scheduled appointment. Please be aware that one of the main purposes of an appointment is to ensure that you have enough medication to last until your next visit. Therefore, you will not need to call our office to request refills as you will already have enough medication to last until your next appointment. In order to continue to receive medication, you will need to be seen for an appointment in order to review progress, side effects, update labs and make any additional adjustments. There will be a $25 charge for any prescription refills ordered between appointments. This policy is to encourage all patients to keep their scheduled appointments and to ask for refills or discuss any medication changes during office visits.
  • Do you need a letter?
    Letters and/or forms are often requested by patients (or their parents) to be sent to schools, employers, etc. You will be charged a letter-writing fee for this service, minimum of $25, depending on the complexity of the letter and information necessitated. For letters needing to be written for more professional matters, a minimum fee of $50 will be assigned and needs to be paid prior to any letter being written. Please note that our office does not submit any forms electronically.
Sky
footer_logo.png

9370 Studio Court, Suite 100E

Elk Grove, CA 95758

Phone: (916) 747-2346

Fax: (916) 747-0902

Copyright © 2022 Heather Hall MD LLC 

Created & Designed By Shattered Glass Studios

bottom of page